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You're on the Kraken Designs Support Hub — the place to find answers, fixes, and guidance. Whether you're troubleshooting hardware, exploring software solutions, or managing admin-related tasks. Search above to get started.

Headset Mic Malfunctioning

Headset microphone connecting to computer but not working

Running A Battery Report

How to use command prompt to run a full battery report for your device

General Device Setup

General information regarding new computer setup or setup after reset

Laptop Stays On If Closed

How to make laptop stay on if closed for connection to external monitors

Find Device Name

How to find the a devices hostname through settings

Configuring Vigor 2760

Configure Vigor 2760 to be used by a customer.

Bypass Forced Network

A work-around for when Windows tries to force a network connection on initial setup

Get MAC Address

Find the MAC address of your device using command prompt

Map A Network Drive

How to map a network drive on your device

Sharepoint Open In App

How to change Sharepoint to open in desktop app by default

Run Windows Updates

How to run all Windows updates including optional and updates for other Microsoft products

Bypass W11 Requirements

How to use command prompt & Reg Edit to bypass any system requirements needed by Windows 11

Remove Old Drivers

How to use command prompt to reveal hidden drivers in device manager & then remove them

Flush DNS Records

How to flush your devices DNS Cache using Command Prompt

Disable Startup Apps

How to view and disable startup apps to improve boot speed and overall performance

Disable Animations

How to disable the default Windows animations to boost performance

Fix Winget Not Recognised

How to fix the "Winget is not recognised as the name of a cmdlet..." error

Setting Fixed IP

How to fix the change a devices IP to remain fixed not fluctuating based on DNS

Getting Windows Version

How to get the version of local and remote PCs using Powershell

Check Missing Windows Updates

How to check for any Windows updates the current endpoint is missing using Powershell

Check Logged In Users

Check for currently logged in user accounts on remote and local endpoints using various methods

Check Last Boot Time

Check endpoints last boot time using Powershell

Change Outlook Settings

Change a few useful settings within Outlook

Spell Check In Notepad++

Add the spell checking plugin to Notepad++

Temporary User Elevation

How to elevate permissions to admin level on a user level account

Calendar Permissions

Adding, removing & changing calendar permissions in Powershell or Outlook

Email In Microsoft Defender

Allowing or blocking an email or domain in Microsoft 365 Defender

Enable Logon Event Auditing

Enables the admin to audit all logon events

View Security Logs

View the security logs on a Windows 10 device

Manage User Accounts

Create, edit or delete a local user account on Windows devices

Create New Security Group

Create a new security group on Windows devices

Enable Virtualization

Enable virtualization on your Windows device

Enable Hyper-V

Enable Hyper-V on your Windows device

Run Check Disk

How to run a check disk on your device to scan for and repair system errors

Run DISM

How to run the DISM to search for and repair your device

Enabling Remote Configuration

How to enable Remote Configuration Modification on RustDesk as a remote admin

Disconnecting From A Domain

How to disconnect a domain-joined device from said domain